Last Updated: October 22, 2026

Overview

At Fida Used Electronics, we aim to provide reliable used TVs, smart TVs, gaming monitors, speakers, and other electronic products in Dubai, UAE. We encourage customers to check the product description, condition, and specifications carefully before making a purchase.

As we primarily sell used electronics, return and refund eligibility may depend on the product’s condition, the reason for the return, and any warranty or return terms agreed upon at the time of purchase.

Please contact us before returning any item. Unauthorized returns may not be accepted.

Return Eligibility

To request a return, please ensure that:

  • You have proof of purchase, such as a receipt or order confirmation.

  • The item is returned in the condition agreed upon at the time of purchase.

  • All included accessories, remotes, cables, stands, and other supplied items are returned where applicable.

  • You contact us first to explain the issue and receive return instructions.

Used electronics may show signs of previous use. Any disclosed scratches, marks, or other existing condition issues should be considered before purchasing.

Non-Returnable Items

Returns may not be accepted in the following situations:

  • The item has been damaged after delivery or collection due to misuse, accident, or improper handling.

  • The reported issue was disclosed before purchase.

  • Accessories or parts supplied with the product are missing.

  • The product has been modified, repaired, or tampered with without our authorization.

  • The customer changes their mind after purchasing an item, where no change-of-mind return was agreed upon.

These conditions do not limit any consumer rights that apply under UAE law.

Refunds

If you believe your purchased product is faulty or does not match the agreed description, please contact us as soon as possible.

We will review the issue and may request photographs, videos, or an inspection of the product. Depending on the circumstances, the available resolution may include repair, replacement, exchange, or refund, in accordance with the agreed terms and applicable UAE consumer protection laws.

Approved refunds will be processed through the original payment method where possible, or another mutually agreed method. Processing times may vary depending on the payment provider or bank.

Late or Missing Refunds

If your refund has been approved but has not arrived:

  1. Check your bank account or original payment method.

  2. Contact your bank or payment provider to ask whether the transaction is still being processed.

  3. If the refund is still missing, contact Fida Used Electronics for assistance.

Please provide your order details or proof of purchase so we can help you.

Exchanges and Replacements

If an item is found to be faulty or damaged under the applicable return or warranty terms, we will assess the issue and discuss the available options with you.

An exchange or replacement will depend on product availability and the circumstances of the claim. If the same model is unavailable, an alternative resolution may be discussed in accordance with applicable terms and UAE law.

Warranty on Used Electronics

Any warranty provided for a product will depend on the specific item and the terms confirmed at the time of purchase.

Please ask our team about the warranty period, coverage, and exclusions before completing your purchase. A warranty does not remove any mandatory rights you may have under applicable UAE law.

Return Shipping and Delivery Costs

Please contact us before arranging the return of any product.

Return shipping, collection, or delivery costs will depend on the reason for the return and the applicable terms. Where a product is confirmed to be faulty or incorrectly supplied, responsibility for reasonable return-related costs will be handled in accordance with applicable UAE law and the agreed terms.

We recommend keeping proof of shipment or collection until your return has been resolved.

Gifts and Promotional Purchases

If a product was purchased as a gift, the original proof of purchase may be required to review a return or refund request.

Items purchased through a promotion, discount, or special offer will be assessed according to the applicable promotional terms and consumer protection requirements.

Contact Us

If you have questions about this Refund & Returns Policy or need assistance with a purchase, please contact us.

Fida Used Electronics
Location: Deira, Dubai, UAE
Phone / WhatsApp:  +971 55 697 3770
We will review your request and guide you through the next steps.

Policy Updates

Fida Used Electronics may update this policy when necessary. Any updates will be published on this page with a revised date.

Nothing in this policy is intended to exclude or restrict consumer rights that cannot legally be excluded under the laws of the United Arab Emirates.